The holders of the Integrated Ticket can travel within the designated area, both by public transport, trains of Warsaw Rail and Warsaw Suburb Rail with one ticket only.
Thanks to the “ZTM-KM-WKD Integrated Ticket” offer, the inhabitants of the towns near Warsaw may reach the capital quickly, cheaply and conveniently.
The passengers can also use the services “Ticket via mobile phone” and “Online ticket”. At present, the tickets can be bought not only in the ZTM Passenger Service Centers and newsstands but also in ticket vending machines installed in the vehicles and stationary ticket vending machines installed in many venues in the capital city – the metro stations, bus and train stations or interchanges. The ticket sales network is being regularly extended. Long-term tickets are coded on contactless cards – personalized Warsaw City Card and Student Electronic Card. Additionally, people who have reached the age of 65 can buy a cheap Senior Personal Pass which is valid for the whole year. At present, the passengers can use time-limit, single fare, short-term and long-term tickets. Public Transport Authority addressing the varied needs of the inhabitants has offered the passengers of public transport an extensive tariff. The collected records help create transport system which is quick and convenient to travelers of the Warsaw agglomeration. The citizens’ transport needs in the Warsaw agglomeration are monitored and analyzed on a regular basis by the Public Transport Authority. Moreover, railway system supplements public transport in Warsaw. Over 1500 buses, 400 trams and 30 underground trains shuttle every day. The citizens of the Warsaw agglomeration are provided with buses, trams, metro, urban and the agglomeration railway system.
#CUSTOM RESOLUTION WARSOW PDF#
The document, signed by the highest authorities of the Public Transport Authority also includes an obligation of all employees of ZTM to constantly improve the Quality Management System.Ĭertificate IQNet – J-26 – pdf ( 219 KB) Interactive transport Priorities that ZTM follows when setting strategic directions and quality goals are included in the Quality Policy. The primary purpose for the Public Transport Authority is aiming at satisfaction improvement of passengers using public transport. The scope of the certificate covers 2 key processes of ZTM: Organisation and supervision over the implementation of transportation services and Customer Service in the Passenger Service Points listed in the annex to the certificate as well as Passengers Transportation – an external process supervised by ZTM within the Quality Management System (the list of Passenger Service Points listed in the attachment to the Certificate is consistent with the list of POPs on the WTP website in the Guide tab). In November 2020, the certificate was successfully renewed and is currently valid until June 22, 2023.
#CUSTOM RESOLUTION WARSOW ISO#
After the audit in June 2017 by the Polish Centre for Tests and Certifications (Polskie Centrum Badań i Certyfikacji) and confirmation of compliance with the requirements of the Norm PN-EN ISO 9001:2015, ZTM obtained a certificate on Quality Management System. Quality Management System functions in the Public Transport Authority (ZTM). Its main goals are stated in charter and include organization, management and supervising of Public Transport in the urban complex of Warsaw.ģ0 years of experience with public transport organization as well as cooperation with executive organs related to local transport in major European metropolis resulted in creating an offer which is still expanding and fully meets the passengers’ needs. Public Transport Authority came into being on the 1st of January 1992 by virtue of resolution of the Council of the Capital City of Warsaw. Many types of tickets are available, along with the Integrated Ticket, recognized by railway carriers, local bus lines, which are opened by Public Transport Authority and near-Warsaw commune self-governments. It provides transport to two million citizens of the Warsaw metropolitan area as well as connects Warsaw to its 33 neighboring communes.Įvery day, passengers take over 3 million public transport trips.
Public transport in Warsaw urban complex is managed and supervised by the Public Transport Authority in Warsaw, the member of the European Metropolitan Transport Authorities (EMTA) and the International Association of Public Transport (UITP).
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